Privacy Policy

Effective Date: July 4, 2025. Last Updated: July 4, 2025.

1. Introduction

Get Found Marketing (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Contact Information

• Privacy Officer: [Name]
• Company: [Company Name]
• Address: [Business Address]
• Province: [Province], Canada
• Email: [Email]
• Phone: [Phone Number]

3. What Personal Information We Collect

3.1 Information You Provide Directly

• Contact Information: Name, business name, email address, phone number, mailing address
• Business Information: Industry, company size, marketing goals, budget information
• Account Information: Login credentials, billing information, payment details
• Communication Records: Emails, phone calls, meeting notes, project communications
• Marketing Preferences: Communication preferences, service interests

3.2 Information Collected Automatically

• Website Analytics: IP address, browser type, device information, pages visited
• Cookies and Tracking: Session data, user preferences, website performance metrics
• Service Usage: Platform interactions, campaign performance data, engagement metrics

3.3 Information from Third Parties

• Social Media Platforms: Profile information, audience insights (when authorized)
• Marketing Platforms: Campaign data, advertising performance metrics
• Business Partners: Referral information, joint project data

4. How We Use Your Personal Information

4.1 Primary Purposes

• Service Delivery: Providing marketing services, campaign management, strategy development
• Account Management: Processing payments, managing contracts, customer support
• Communication: Responding to inquiries, providing updates, sending service notifications
• Performance Analysis: Measuring campaign effectiveness, generating reports

4.2 Secondary Purposes

• Business Improvement: Enhancing our services, developing new offerings
• Marketing: Sending newsletters, promotional materials (with consent)
• Legal Compliance: Meeting regulatory requirements, responding to legal requests

5. Legal Basis for Processing

We process your personal information based on:

• Consent: When you explicitly agree to specific uses
• Contract Performance: To fulfill our service agreements
• Legitimate Interests: For business operations and service improvement
• Legal Obligations: To comply with Canadian laws and regulations

6. How We Share Your Personal Information

6.1 Service Providers

We may share information with trusted third parties who assist in:

• Payment processing and billing
• Cloud hosting and data storage
• Marketing platform management
• Analytics and reporting tools

6.2 Business Transfers

Personal information may be transferred in connection with business mergers, acquisitions, or asset sales, subject to confidentiality agreements.

6.3 Legal Requirements

We may disclose information when required by:

• Court orders or legal processes
• Government investigations
• Protection of our rights or safety of others
• Compliance with applicable laws

6.4 With Your Consent

We may share information for other purposes with your explicit consent.

7. Data Retention

7.1 Retention Periods

• Active Client Data: Retained during service relationship plus 7 years for business records
• Marketing Communications: Until you unsubscribe or withdraw consent
• Financial Records: 7 years as required by Canadian tax law
• Website Analytics: 26 months maximum

7.2 Secure Disposal

Personal information is securely destroyed when no longer needed for legal or business purposes.

8. Data Security

8.1 Security Measures

• Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Privacy and security awareness programs

8.2 Data Breach Response

In the event of a data breach, we will:

• Contain and assess the breach immediately
• Notify affected individuals if there’s risk of significant harm
• Report to the Privacy Commissioner as required by law
• Take steps to prevent future incidents

9. Your Privacy Rights

9.1 Access Rights

You have the right to:

• Request access to your personal information
• Receive a copy of information we hold about you
• Understand how your information is being used

9.2 Correction Rights

You may:

• Request correction of inaccurate information
• Update your contact preferences
• Modify your account information

9.3 Withdrawal of Consent

You can:

• Withdraw consent for marketing communications
• Opt-out of non-essential data collection
• Request deletion of information (subject to legal requirements)

9.4 Complaint Rights

You may file complaints with:

• Our Privacy Officer (contact information above)
• The Office of the Privacy Commissioner of Canada
• Your provincial privacy commissioner

10. Cookies and Website Tracking

10.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for advertising and personalization

10.2 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Our cookie consent banner
• Third-party opt-out tools

11. International Data Transfers

11.1 Cross-Border Transfers

Some service providers may be located outside Canada. When transferring data internationally, we ensure:

• Adequate privacy protection through contractual safeguards
• Compliance with PIPEDA requirements
• Transparency about transfer destinations

11.2 Data Locations

Your information may be processed in:

• Canada (primary location)
• United States (cloud services)
• European Union (analytics platforms)

12. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors without parental consent.

13. Changes to This Privacy Policy

13.1 Policy Updates

We may update this Privacy Policy to reflect:

• Changes in our practices
• New legal requirements
• Service enhancements

13.2 Notification of Changes

We will notify you of material changes through:

• Email notification to registered users
• Website banner announcements
• Updated effective date on this policy

14. Provincial Privacy Laws

14.1 Additional Rights

Depending on your province, you may have additional rights under:

• Alberta: Personal Information Protection Act (PIPA)
• British Columbia: Personal Information Protection Act (PIPA)
• Quebec: Act Respecting the Protection of Personal Information in the Private Sector

14.2 Compliance

We comply with applicable provincial privacy legislation in addition to PIPEDA.

15. Contact Us

For privacy-related questions, concerns, or requests:Privacy Officer: [Name] Email: [Privacy Email] Phone: [Your Phone Number] Mail: [Your Business Address]Response Time: We will respond to privacy requests within 30 days.

16. Regulatory Information

Office of the Privacy Commissioner of Canada Website: www.priv.gc.ca Phone: 1-800-282-1376